Privacy Policy

This Privacy Policy explains how Alderqevon Ltd ("Alderqevon", "we", "us", or "our") collects, uses, and protects personal data when you visit alderqevon.uk, use the platform, or contact our support team. By using this website, you agree to the practices described below.

1. Data Controller

The data controller responsible for your personal data is:

Alderqevon Ltd
47 Cannon Street, London, EC4N 5AQ, United Kingdom
Email: [email protected]
Telephone: +44 20 7946 0321

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact information: your name and email address when you submit a contact form or access request.
  • Communications: the content of messages you send to our support team.
  • Usage data: anonymised technical information about how you interact with our website, such as browser type, pages visited, and session duration. This data does not identify you personally.

3. How We Use Your Data

We use personal data for the following purposes:

  • To respond to your enquiries and process access requests.
  • To provide and improve the Alderqevon platform and its features.
  • To communicate with you regarding platform updates or support matters you have raised.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Legitimate interests: processing is necessary to respond to your enquiries and maintain a functional support operation.
  • Contractual necessity: processing is required to fulfil an access request you have submitted.
  • Legal obligation: processing is required to meet applicable statutory or regulatory requirements.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. Contact form submissions and support communications are retained for a maximum of 24 months unless a longer period is required by law.

6. Data Sharing

We do not sell or rent personal data to third parties. We may share personal data with service providers who assist us in operating the platform, provided those providers are contractually bound to process data only on our instructions and in accordance with applicable data protection law.

7. Your Rights

Under applicable United Kingdom data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data in certain circumstances.
  • Object to or restrict processing of your data.
  • Request portability of your data in a structured format.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at [email protected].

8. Cookies

This website may use essential cookies necessary for basic functionality. We do not use tracking or advertising cookies. By continuing to use this website, you consent to the use of essential cookies as described.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or by post at 47 Cannon Street, London, EC4N 5AQ, United Kingdom.

Effective date: 1 January 2026